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Customer Service |
- We deliver within 75 to 100 miles of each branch location
- 24 hour emergency service
- Evaluation of client for specialized products
- Evaluation of client's home for wheelchair accessibility
- Evaluation of client's workplace for wheelchair accessibility
- Evaluation of client's feasibility for wheelchair transport
- Time and travel to secure proper documentation for patient
- Time and labor involved with trial fittings and product sampling
- Labor for warranty repair of defective products
- Pick-up and delivery of product
- Monitoring use of product
- Billing of primary or secondary payer sources
- Rework of denied claims
- Follow-up with physicians (progress and compliance)
- User compliance reports
- Product and technology training for physicians and therapists
- Arrange for patient travel
- In-store health clinics (blood pressure, respiratory, glucose, etc.)
- Cleaning of equipment
- Loaner products while client's product is in for service
- Respiratory health education to seniors in assisted living centers
- Provide oxygen conserving devices for client's ease of portability of O2
- Accepting assignment (accepting
full payment at the “maximum allowable charge”
rate)
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