Patient Resource Center

P.O. Drawer 8360 Columbus, Mississippi 39705 Phone: 800-274-7492 Fax: 800-285-2501

Return Policy

Customer Service is Our Top Priority

Many items can be returned within 30 days of receipt for a full refund. They must be returned, at the customer’s expense, unused and in their originally packaging. There is a 15% restocking fee for returned items. Custom items are non-returnable.

Orders cancelled after the item has shipped are subject to all standard return policies. You must accept delivery. If delivery of an item is refused, return shipping costs are deducted from the issued credit and a 15% restocking fee will apply. Second day and Next-day shipping costs will not be credited if delivery is refused.

Please check return policy before return in-case of changes to policies.

We will honor all damaged and incorrect orders. To qualify for a return please see the following:

  1. Items should be unused and in original packaging.
  2. A refund of the price of the item and any applicable taxes will be issued in the original form of payment used to purchase the item. Please note that this also applies to items received as gifts. If you return a gift, the purchaser will receive a refund in the original form of payment they used to make the purchase.
  3. All credits will be given after receipt of merchandise with warehouse inspection approval.
  4. Shipping costs will not be refunded unless the item is being returned because it is damaged or defective. Return shipping charges are the responsibility of the customer.
  5. You may use the shipping carrier most convenient for you.
  6. Use a secure shipping method to send the item so that it can be tracked such as certified mail through the United States Postal Service. *We are not responsible for items lost during shipping, and cannot process your return until the item is received.

To return a product, the above conditions must be met. In addition, we require that all returns follow these instructions for proper processing:

  1. Contact customer care by calling (800) 274-7492 to request a Return Authorization Number (RA). Items received without an RA will not be credited.
  2. Warehouse must receive items within 15 days of an RA# being issued.
  3. Contact customer care with tracking number.

Cancellation: If you decide to cancel your order after it has shipped the above return policy applies.

Please call us at (800) 274-7492 or contact us online with any questions regarding our return policy.

If you have questions, please contact us online, by phone or visit the SPC store in your area.

Pay your bill online

Please contact us by filling out our quick online form or call toll free at 1-800-274-7492 or fill out our online contact form.